Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Thorne | GPhC Registration No. 9012511

Last updated: July 2026

Pharmacy Weight Loss Thorne is a GPhC registered online pharmacy weight loss clinic serving Thorne and the surrounding areas of the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and what your rights are.

1. Who We Are

We are Pharmacy Weight Loss Thorne, a registered online pharmacy operating under GPhC Registration No. 9012511. We act as the data controller for all personal information collected through our services. If you have any questions about this policy or how your data is handled, please contact us using the details provided at the end of this document.

2. Data We Collect

We collect personal information that is necessary to provide you with safe and effective pharmacy and weight loss services. This includes:

Identity and contact details: Full name, date of birth, address, email address, and phone number.
Health and medical information: Medical history, current medications, weight, BMI, and information provided during consultations relevant to weight loss treatment.
Order and payment information: Prescription details, order history, and payment records (we do not store full card details).
Technical data: IP address, browser type, and browsing behaviour on our website, collected via cookies.

We only collect data that is necessary and relevant to providing our services.

3. How We Use Your Data

Your personal data is used for the following purposes:

To process your consultation and assess your suitability for weight loss treatment safely.
To dispense and deliver prescription or pharmacy medicines. Once your order is approved by our pharmacist, delivery is typically made within 1 working day.
To maintain accurate medical and dispensing records as required by law and professional pharmacy regulations.
To communicate with you regarding your orders, treatment progress, or any queries you raise.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve the quality and safety of our services.

Our lawful basis for processing health data is the provision of healthcare services, and we handle all health information with the highest level of care and confidentiality.

4. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Used to gather anonymised data on how visitors interact with our site, helping us improve our service.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare professionals: Where necessary for your safe treatment, relevant medical information may be shared with prescribers or other healthcare providers involved in your care.
Delivery partners: We share your name and delivery address with our trusted courier services to fulfil your orders.
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities where legally obligated.
IT and platform providers: Carefully selected providers who support the technical operation of our pharmacy, bound by strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and medical records for a minimum of eight years following your last contact with us, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, to request corrections if it is inaccurate, and in certain circumstances to request its deletion or restriction of processing. You may also have the right to object to how we process your data or to request a copy of your data in a portable format. To exercise any of these rights, please contact us directly. We will respond to all data-related requests as promptly as possible. If you are not satisfied with how we handle your data, you have the right to raise a concern with the appropriate supervisory authority.

8. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All sensitive data is encrypted and access is restricted to authorised personnel only.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please do not hesitate to contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Thorne
GPhC Registration No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk